Frequently Asked Questions

Question: What do I do if I am experiencing low pressure?
Answer: First, check your meter and surrounding area for possible leaks. Second, call our office and report low pressure for your area.

Question: Why is my water milky in color?
Answer: A repair could have been completed recently allowing air to enter the line, causing the milky look.

Question: What chemicals does BPSUD add to the water?
Answer: Chlorine and liquid ammonia sulphate.

Question: Why does my water taste, look and smell funny?
Answer: Once there has been an interruption in service (line breaks and water flow has stopped) this sensitive chemical (chlorine) releases an odor and smell that will take several days to clear up.

Question: My water tastes, looks and smells funny, is it safe to drink?
Answer: All public water systems in the state of Texas are required to maintain a minimum chlorine level of 0.5 (tested at the end of the system) by state law. We maintain a level of 1.5 through 2.5 at the source (tested at the beginning of the system). Our chlorine levels are tested daily to ensure safety. Unless you hear of a “boil water” notice from an emergency situation, your water will always be safe to drink.

Question: Why does my hot water smell funny?
Answer: Most likely your water heater needs to be flushed. This should be done once a year.CAUTION: If you plan on doing this yourself, read the owners manual to keep from being harmed and/or damaging the water heater.

Question: Why does it have a “previous balance” when I know I sent my payment?
Answer: We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve this problem.

Question: I couldn’t have used this much water!
Answer: You may not have – numbers can be transposed or hard to read. We can fix it! Or, you could have a leaky toilet that’s difficult to detect. Just call the office, we’ll help you figure it out!